Appointment Cancellation Policy

Booking Deposit Fee

We require a non-refundable deposit to hold an appointment.  

Any booking fees charged to the customer for scheduling an appointment:

• will be applied to the final payment at the end of the scheduled appointment. 
• will be refunded if the customer cancels or reschedules within the timeframe defined below.
• are non-refundable if the customer cancels or reschedules after the timeframe define below.

Canceling and Rescheduling 

Customers may cancel or reschedule without penalty by notifying us at least 24 hours before their scheduled appointment time. To cancel or reschedule, please contact us at:

• Phone: (626) 814-7711
• If necessary, you may leave a detailed voicemail message or text. We will return your call as soon as possible.

Late Cancellation 

Cancellations are considered “late” when the customer does not cancel or reschedule at least 24 hours prior to the scheduled appointment time. Late cancellations will forfeit the deposit fee.

No-Show

If a customer misses their scheduled appointment without canceling or rescheduling 24 hours prior to the scheduled appointment time, the deposit fee will be forfeited.

Provider Cancellation 

If, for any reason, we must cancel your scheduled appointment, we will notify you as soon as possible and will work with you to reschedule or you will receive a full refund.

Refunds 

Any refunds will be processed in the same method as the original payment.

Acknowledgment

By booking an appointment, you acknowledge and agree to our cancellation policy. This policy allows us to manage our schedule and provide the best service to all clients.

Thank you for choosing DMS Financial Group.